Texas Terms of Service

Effective Date: May 8, 2026
Last Updated: May 8, 2026

By using KD Notary & Apostille services, you agree to these Terms of Service.

1. Services Provided

KD Notary & Apostille provides apostille certification services for Texas-issued documents through the Texas Secretary of State. We facilitate document preparation, submission, processing, and secure return shipping.

Services include:

• Texas apostille certification ($100 per document)

• Same-day rush processing ($75 flat fee per order)

• Document verification and preparation

• Secure return shipping

Coming Soon: Remote online notary services

2. Eligibility and Document Requirements

Acceptable Documents

We process apostilles for Texas-issued documents including:

• Vital records (birth, death, marriage, divorce certificates)

• Diplomas and transcripts with original school seal

• Notarized affidavits and powers of attorney

• Corporate documents from Texas Secretary of State

• Court documents certified by district clerk

Document Age Requirements

Vital records must be issued within the past 5 years per Texas Secretary of State requirements. Documents older than 5 years require new certified copies from the issuing county before apostille processing.

Documents We Cannot Process

We cannot apostille:

• Federal documents

• Documents not issued in Texas

• Expired vital records (over 5 years old)

• Uncertified copies or photocopies

• Documents without proper seals or certifications

• Documents with alterations or damage

Contact us before ordering if you're unsure about your document's eligibility.

3. Pricing

Standard Apostille Service: $100 per document

Rush Service (Same-Day): $75 flat fee per order

• Applies to entire order regardless of number of documents

• Available for documents received before 11 AM, Monday-Friday

• Not available on weekends or holidays

Shipping Costs: Determined by your chosen shipping method for return delivery

Payment: Due in full at time of order. All prices in USD.

4. Processing Times

Standard Processing: 3 business days from receipt of complete order

Rush Processing: Same business day for orders received before 11 AM, Monday-Friday

Processing begins when we receive:

• Eligible documents

• Full payment

• Completed order information

Delays may occur due to:

• Texas Secretary of State office closures

• Document eligibility issues

• Incomplete orders

• Holidays and weekends

We are not responsible for delays caused by third parties or circumstances beyond our control.

5. Refund and Cancellation Policy

Full Refund ($100)

You will receive a full refund of the apostille service fee if:

• Our error: We made a processing mistake or failed to submit your document correctly

• Pre-processing cancellation: You cancel before we've begun the travel to the Secretary of State (contact us immediately)

• Our failure to deliver: We failed to provide the service as described

Partial Refund ($60 - charging $40 processing fee)

You will receive a partial refund if:

• Document rejected by the Secretary of State for reasons outside our control (document authenticity issues, seal problems we couldn't detect)

• Document issues discovered after submission that prevent apostille completion (not due to our negligence)

No Refund

No refund will be issued if:

• Customer error: You provided ineligible documents after we clearly stated requirements (expired vital records, uncertified copies, non-Texas documents)

• Customer-provided information error: Incorrect return address, incomplete order details

• After apostille completion: Service has been successfully completed and documents shipped

• Lost or stolen mail: After documents leave our possession with tracking (we recommend insurance)

Rush Service Fee

The $75 rush service fee is non-refundable once processing begins, as it reserves same-day priority handling.

Refund Process

Refunds are processed within 5-7 business days to your original payment method. Contact us at (512) 710-7771 to request a refund.

6. Shipping and Liability

Your Responsibility

When mailing documents, you must include:

• Original or certified documents

• Prepaid return envelope with tracking

• Clearly written return address

• Order information

We strongly recommend:

• Using tracked shipping for both sending and return

• Purchasing shipping insurance for valuable documents

• Making copies of all documents before mailing

Our Responsibility

• We handle all documents with care and security

• We use tracked, secure shipping methods for returns

• We are not responsible for loss or damage during mail transit

• We are not liable for delays caused by shipping carriers

Maximum Liability: Our liability is limited to the amount you paid for services ($100 per document + $75 rush fee if applicable). We are not liable for consequential damages, lost opportunities, or costs incurred due to delays.

7. Document Return

Standard Return Shipping: Via your prepaid return envelope with tracking

Local Pickup: Available by appointment in Austin

International Shipping: Available - costs determined by destination and method

We retain copies of apostilled documents for our records for 90 days, then securely destroy them.

8. Customer Responsibilities

You agree to:

• Provide accurate, complete information

• Submit only eligible documents

• Verify document requirements before ordering

• Provide valid contact information

• Include prepaid return shipping with tracking

• Contact us immediately if you need to cancel or modify your order

9. Privacy and Data Protection

Your personal information is protected under our Privacy Policy. We collect and use your data only to fulfill your order and communicate with you about our services.

10. Limitation of Liability

KD Notary & Apostille is not responsible for:

• Rejection of documents by the Texas Secretary of State due to document issues

• Delays caused by government offices, holidays, or weather

• Loss or damage during shipping (before or after our handling)

• Decisions made by foreign governments or institutions regarding your documents

• Consequential damages or losses beyond the service fee paid

Our maximum liability is limited to a refund of the service fee paid.

11. Dispute Resolution

Informal Resolution

If you have a concern, please contact us first at (512) 710-7771. We'll work with you to resolve issues promptly and fairly.

Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Travis County, Texas.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Us

Questions about these Terms of Service?

KD Notary & Apostille
Austin, Texas
Phone: (512) 710-7771
Website: www.kdnotaryapostille.com